The missed call
A customer calls. Nobody picks up. They do not leave a message, they call the next business on the list. You never find out it happened.
AI receptionist · Answering 24/7
Your business should never
miss a call.
An AI receptionist that answers your phone, talks with your customers, answers their questions, captures the opportunity and books the appointment. When a call needs a person, it hands over to one.
Answers in one ring24/7, including after hours
Never puts a caller on hold
The problem
How many opportunities disappear when nobody answers?
Most businesses do not have a marketing problem. They have an answering problem. The call already happened. Nobody was free to take it.
After hours
Someone needs help at 8pm. You are closed. The opportunity waits until tomorrow, by which point they have already booked with someone else.
The busy team
Your people are with customers, on a job, or on another line. The phone keeps ringing and the important call is the one that goes unanswered.
Call overflow
Three people call at once. Your staff can handle one. The other two hear a ringtone and decide what that says about your business.
Meet your AI receptionist
The receptionist who never needs a lunch break.
It answers every call, at any hour, without getting tired, flustered or distracted. It knows your services, your hours and your process, because it is configured around your business rather than dropped in off a shelf.
It is not there to replace your team. It is there to handle the calls your team does not have time to handle, and to get out of the way the moment a person should be on the line.
The AI handles
- Answering every call, day or night
- Common questions about your business
- Capturing names, numbers and details
- Qualifying what the caller actually needs
- Booking the appointment
- Taking a proper message
Your people handle
- Complex or unusual situations
- Sensitive conversations
- Anything needing real judgement
- High value negotiations
- The exceptions worth their time
- The relationship
What it can do
Answering the phone is the start, not the whole job.
Taking a message is what an answering service does. This works the call through to something your team can act on.
Answer every call
Picks up in one ring, around the clock, including nights, weekends and holidays.
Answer questions
Responds to common questions using the information you approve, and says it does not know rather than inventing an answer.
Qualify the caller
Asks the questions that reveal what they actually need and how urgent it is.
Book appointments
Puts the appointment straight into your calendar while the customer is still on the phone.
Capture details correctly
Confirms the callback number back to the caller rather than guessing at what it heard.
Take messages
When a human needs to follow up, it captures a message with enough context to act on.
Route and transfer
Sends the call to the right person by what the caller wants, with a short spoken summary first.
Cover after hours
Handles the out-of-hours calls and sends your team a digest in the morning.
Update your systems
Writes the outcome, recording and transcript back to your CRM, and triggers the follow-up.
Every one of these is configured per business. What your receptionist does on a call depends on what you tell it to do.
How it works
Call. Understand. Qualify. Act. Connect.
- 1
Call
A customer phones your business. The AI answers before the second ring.
- 2
Understand
It works out why they are calling, in a normal conversation rather than a phone menu.
- 3
Qualify
It asks the questions your business needs answered, and confirms the details back.
- 4
Act
It books, routes, answers, captures or escalates, depending on what the call needs.
- 5
Connect
Your team picks up already knowing who is calling and why, or gets it written down.
Who it is for
Built for businesses that run on phone calls.
If your customers pick up the phone when they need you, an unanswered call is lost work. The receptionist is the same platform in every case. What changes is the business logic behind it.
Home services
HVAC, plumbing, electrical, roofing, landscaping, pool, cleaning, pest control.
Real estate
Agents, teams, brokerages and property managers.
Health and wellness
Clinics, dental, med spas, chiropractic and wellness practices.
Professional services
Law firms, accounting, consulting, insurance and financial services.
Automotive
Repair shops, dealerships, detailing and towing.
Construction
General contractors, remodelling and specialty trades.
Property management
Leasing enquiries, maintenance requests and after-hours tenant calls.
Hospitality
Hotels, restaurants and event businesses.
Restoration and emergency
Water damage, fire, mould and emergency response, where the first firm to answer usually wins the job.
Your industry might not be on this list.
That is fine. If customers call your business, it is worth a conversation about whether an AI receptionist makes sense for you. Not every workflow suits one, and we will tell you if yours does not.
Talk to us about your businessOne platform, different business logic
Configured around how your business actually runs.
The same receptionist behaves completely differently depending on who it is answering for. Here is the same product in four businesses.
HVAC
Call → identify the fault → take the address → work out urgency → book the service window → notify the on-call tech
Real estate
Call → buyer or seller → capture requirements and budget → book the viewing → notify the agent
Med spa
Call → which treatment → answer the common questions → book the consultation → send the confirmation
Restoration
Emergency call → what is happening → capture the address and category → decide urgency → wake the right crew
What changes
What actually improves in the business.
More calls answered
Callers reach a conversation instead of voicemail, including the ones who would never have left a message.
Faster response
The customer gets an answer while they still want one, rather than a callback tomorrow.
Opportunities captured
Every caller leaves behind a name, a reason and a number that works, so nothing depends on memory.
Less repetitive work
Your team stops answering the same five questions and spends its time on work that needs a person.
A consistent experience
Every caller gets the same greeting and the same questions, on the worst day of the month as well as the best.
Coverage outside hours
Evenings, weekends and holidays stop being a gap in the business.
Why Solid Grounds
Technology is only useful if it works for your business.
Standing up a generic AI voice takes an afternoon and produces something that frustrates your customers. The work is in the configuration, and that is the part we do with you.
- Your services, in the words you actually use
- Your hours, and what happens outside them
- The questions your customers really ask
- How you decide whether a job is urgent
- Your booking rules and your calendar
- Who a call should reach, and when to escalate
- The systems you already run, so nothing is rekeyed
Our mission
Make sure every customer gets an answer.
There is a gap in most businesses between the moment a customer wants help and the moment someone is free to help them. Everything we build exists to close that gap.
Our vision
No business loses a customer because nobody picked up.
A phone that always gets answered, wherever the team happens to be, with people spending their time on the conversations that genuinely need them.
Every call answered. Every opportunity handled.
Questions
The things business owners ask first.
What is an AI receptionist?
Software that answers your phone and holds a real conversation with the caller. It is not a phone menu and not a recording. It can answer questions, take details, book appointments and pass the call to a person when it should.
Can it answer questions about my business?
Yes, from information you give it and approve. If it is asked something it has not been told, it says so and takes a message rather than making something up.
Can it book appointments?
Yes, directly into your calendar during the call, following whatever booking rules you set.
Can it transfer calls to my team?
Yes. It can transfer to the right person and give them a short spoken summary first, so whoever picks up already knows who is on the line and why.
Can it handle calls after hours?
Yes. That is where most of the value usually is. It can take the call, decide whether it is urgent enough to wake someone, and send a summary in the morning.
Will it work with my existing phone number?
In most cases yes, by forwarding your existing number. We look at your current setup before promising anything, because phone systems vary.
Can it connect to my CRM?
It can write the call outcome, recording and transcript back to your CRM and trigger follow-up, where that system allows it. We confirm what is possible with your specific stack before committing.
Will callers know they are talking to AI?
Some will and some will not. We do not coach it to pretend to be a human, and if a caller asks directly it answers honestly.
What happens if it does not know the answer?
It says it does not know, takes the details, and gets a person involved. It is built to never invent an answer, because a confident wrong answer is worse than no answer.
Can a person take over a call?
Yes. Calls can be transferred to your team, and you set the rules for when that should happen automatically.
How is it trained for my business?
We work through your services, hours, common questions, qualifying questions, booking rules and escalation rules, then configure it and test it against real call scenarios before it goes live.
Is this replacing my receptionist?
No. It handles the calls nobody is free to take, and the repetitive ones. Your people keep the conversations that need judgement.
What kinds of business is it for?
Any business where customers phone in and an unanswered call means lost work. If your workflow does not suit one, we will say so.
How do I get started?
Tell us about your business and how calls reach you today. We will walk through what your receptionist would do on a call and whether it is worth building.
Give your business a receptionist that never clocks out.
Tell us about your business and we will show you exactly how an AI receptionist would handle your calls. If it is not a fit, we will tell you that instead.