Everything you need to know about working with SGCS.
About The Service
How SGCS Works
We answer your after-hours emergency calls live, qualify the emergency (damage type, water source, urgency level, affected area), and dispatch to your on-call crew instantly via SMS with full job details. No voicemail. No missed calls. No jobs walking out the door.
Generic answering services take a message and email it to you. You find out about it the next morning. We qualify the emergency, capture restoration-specific details, and dispatch your crew immediately. We're trained on water damage — not answering calls for dentists and plumbers.
Yes. We're built exclusively for the water damage restoration industry. That specialization is our advantage — our agents understand your emergencies, your terminology, and your dispatch workflow better than any general service ever could.
Depending on your plan: after-hours weekday evenings (Starter), after-hours plus weekends (Growth), or full 24/7/365 including holidays (Enterprise). We tailor coverage to your needs.
Absolutely. We use a custom greeting with your company name and follow your approved scripts. The homeowner has no idea they're not talking to your in-house team.
Setup & Technical
Getting Started
Most companies are live within 24 hours. Setup involves a quick discovery call, building your custom scripts, and setting up call forwarding on your existing phone line. No hardware or software to install.
No. You keep your existing business number. You simply set up call forwarding through your phone provider — calls route to us when you're off the clock, and back to you during business hours.
When we qualify an emergency call, your on-call technician receives an SMS with the full job details: caller name, phone number, address, damage type, urgency level, and any notes. Depending on your plan, we also send email notifications and can confirm with the homeowner that help is on the way.
Yes. Every call is recorded and available on request. Full transparency — you can review any call for quality, training, or dispute resolution.
Pricing & Common Questions
Straight Answers
No. All plans are month-to-month. Cancel anytime with written notice. We also offer a 30-day free pilot with no credit card and no obligation. If it's not a fit, walk away.
Voicemail takes a message. We dispatch your crew. 85% of emergency callers won't leave a voicemail — they just call the next company on Google. By the time you check your voicemail in the morning, that $8,000 job is already assigned to someone else.
How often do you sleep through a call, or miss one because you're on a job? Your time as the owner is your most valuable asset. Let us handle the intake and qualification so you can focus on running your business — or getting some sleep.
Ask yourself: do they know the difference between Category 1 and Category 3 water damage? Can they dispatch your crew at 2AM with full job details? Do they understand mitigation urgency? If not, there's a gap — and that gap is costing you jobs.
Every call is recorded — full transparency. Month-to-month, cancel anytime — zero risk. Start with a free 30-day pilot and hear the calls yourself before committing. If we're not representing your brand the way you want, you walk away.
Every call is recorded, so you can review exactly what was said. We use your approved scripts and continuously improve based on your feedback. If something goes wrong, we own it and fix it immediately.
Still Have Questions?
We're happy to answer anything that's not covered here. Reach out and we'll get back to you quickly.