What We Do For You

Everything your restoration company needs to capture every emergency call — day or night.

Built for Restoration.
Not Generic Answering.

Every feature is designed around the specific needs of water damage restoration companies — from emergency intake to crew dispatch.

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24/7 Live Call Answering

Every emergency call answered by a live agent — no voicemail, no auto-attendant, no missed calls. Day, night, weekends, holidays.

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Emergency Call Qualification

We don't just take messages. We qualify each call: damage type, water source, affected area, urgency level. Your crew knows exactly what they're walking into.

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Immediate Crew Dispatch

Qualified calls are dispatched to your on-call team instantly via SMS and email with full job details. No delays, no missed handoffs.

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SMS & Email Alerts

Real-time notifications to your crew and management. Everyone stays informed — from the moment a call comes in to when your team is en route.

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Call Recordings & Transcripts

Every call is recorded and logged. Review any call on demand for quality assurance, training, or dispute resolution. Full transparency.

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Monthly Performance Reports

See how many calls came in, how many jobs were dispatched, response times, and trends. Data-driven insights to help you grow.

Generic Answering vs. SGCS

They answer calls. We answer restoration calls.

Generic Answering Service

  • ✖️ Takes a message and emails it to you
  • ✖️ No idea what Category 3 water damage means
  • ✖️ Can't qualify urgency or damage scope
  • ✖️ No dispatch capability
  • ✖️ Same agents answering for dentists and plumbers
  • ✖️ You find out about the call the next morning

Solid Grounds Calls Services

  • Qualifies the emergency and dispatches your crew
  • Trained on water damage categories and protocols
  • Captures damage type, source, area, and urgency
  • Immediate dispatch via SMS with full job details
  • Built exclusively for restoration companies
  • Your team knows about the call within seconds

Ready to Upgrade Your
After-Hours Coverage?

See how SGCS fits your operation. No commitment, no pressure.

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