Last updated: March 23, 2026
Solid Ground Calls Business Process Outsourcing Services ("SGCS", "we", "us", or "our"), operating as Solid Grounds Calls Services, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website solidgroundscallservices.org or contact us for our services.
1. Information We Collect
We collect information you voluntarily provide to us through our contact form, including:
- First name
- Company name
- Email address
- Phone number
- Any additional details you share in the message field
We do not collect any information automatically beyond standard web server logs (e.g., IP address, browser type, referring URL) which are used solely for security and operational purposes.
2. How We Use Your Information
The information you provide is used solely to:
- Respond to your inquiry or discovery call request
- Evaluate whether our services are a fit for your business
- Communicate with you about our emergency call handling services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Retention
We retain your contact information for as long as necessary to respond to your inquiry and maintain a business relationship with you. If you wish to have your information removed from our records, you may contact us at any time at info@solidgroundscallservices.org.
4. Data Security
We take reasonable precautions to protect your information. Contact form submissions are processed through secure third-party services and stored securely. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
Our website uses the following third-party services:
- Google Fonts — for typography (no personal data shared)
- Netlify — for website hosting
- Formspree — for contact form submissions
- Google Calendar — for booking discovery calls (governed by Google's Privacy Policy)
- GSAP (GreenSock) — for animations (no personal data collected)
6. Cookies
Our website does not use tracking cookies or advertising cookies. Basic session functionality may use browser storage but no personally identifiable information is stored this way.
7. Children's Privacy
Our services are intended for business-to-business use. We do not knowingly collect information from individuals under the age of 18.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent to communications at any time
To exercise any of these rights, contact us at info@solidgroundscallservices.org.
9. Governing Law
This Privacy Policy is governed by the laws of the Republic of the Philippines. SGCS is registered with the Department of Trade and Industry (DTI) as a sole proprietorship under registration number 7770358, located at #95 General Menez Street, Parang, Marikina City, Philippines.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes acceptance of the updated policy.
11. SMS Terms and Conditions
Upon messaging opt-in, the end user agrees to receive messages from Solid Ground Call Services regarding scheduling and general support. End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@solidgroundscallservices.org
- Phone: (202) 796-2737
- Website: solidgroundscallservices.org