From missed call to dispatched crew — in minutes, not hours.
A homeowner's basement is flooding. They're panicking. They pull out their phone and call the first restoration company on Google. If your line goes to voicemail, they hang up and call the next one. Here's what happens when SGCS is on your side.
Every emergency call follows the same proven path — from your phone line to your crew on-site.
At the end of your business day, your calls automatically forward to our dedicated line. It takes 2 minutes to set up with your phone provider — no hardware, no software, no changes to your existing number.
A homeowner calls your number at 2AM. Instead of voicemail, a live agent picks up immediately — answering as your company, using your greeting, representing your brand. The caller never knows the difference.
Our agent gathers the critical details: What happened? Where's the water coming from? How much area is affected? Is there active flooding? We separate real emergencies from non-urgent inquiries so your crew rolls for the right calls.
Your on-call technician gets an SMS with the full job details: caller name, phone, address, damage type, urgency, and notes. They know exactly what they're walking into before they leave the house.
While your competitors' phones ring into the void, your crew is already en route. The homeowner gets help. You get the job. Everyone wins — except the company that didn't pick up.
No complicated onboarding. No hardware to install. We handle the setup — you just forward your line.
20-minute call to understand your operation, call volume, and after-hours needs. We learn how your team works.
Custom greeting, qualification questions, and dispatch flow — all tailored to your company and your crew.
Forward your line and start capturing emergency calls immediately. Full support from day one.
Book a quick call and we'll walk you through exactly how it works for your operation.
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